WARRANTY INFORMATION

All warranties for any product are the warranties provided by the manufacturer, and are subject to the terms and conditions stated by that manufacturer. Downtown Camera offers additional warranties outside of the manufacturer from DuraPlan, please see below or contact us for details. 

As all warranties are those supplied by the manufacturer, Downtown Camera takes no responsibility for any decisions made by the manufacturer regarding any warranty claim.

Downtown Camera sells all new merchandise with full Canadian warranties. The warranties will vary from manufacturer to manufacturer so please check your warranty cards for the length of coverage you have on your camera.

Downtown Camera will be glad to assist any customer with their repair needs of any photo/video equipment. The manufacturer requires customer to supply a copy of the original receipt before the repair can be processed by their service department.

***** Please do not lose your original receipt & warranty cards*****

Please Note: Shipping costs are the CUSTOMERS RESPONSIBILITY.

Used Camera Warranties

Downtown Camera offers a 60 DAY WARRANTY on all our USED EQUIPMENT (excluding CONSIGNMENT equipment). The warranty is 60 days from date of purchase and covers any mechanical problems the products may have.

All CONSIGNMENT equipment has a 10 DAY exchange policy ONLY. Downtown Camera DOES NOT WARRANTY consignment items. Customers are asked to please be sure that the products you wish to order are the right ones.

**** ALL SHIPPING COSTS OF PRODUCTS back to Downtown Camera are the responsibility of the customer. SHIPPING MUST BE PRE-PAID OR THE ITEMS WILL BE REFUSED****

Extended Warranties

*New*

Must be Purchased within 30 days of product purchase. New warranties are for a three year extension, beginning when your manufacturer warranty expires.  Please contact us for missed opportunity pricing. 

*Used*

With the Used extended warranty, the first 90 days covered by Downtown Camera, while a one year extension is applied by Duraplan for a total of fifteen (15) months coverage.  Items must be ten (10) years old or newer.