COVID 19 Store Announcement

COVID 19 Store Announcement

Updated 11/23/20

On Nov 20th 2020, Premier Doug Ford announced non-essential business with street facing access can only offer curbside pick-up as of Monday, November 23rd 2020.

Please assist us by following these instructions:

1/Order through our on-line store and select CURBSIDE PICK during checkout process. You will receive an order confirmation email asking you to wait for the pick-up email.

2/ When your order is ready for pick up, we will call you.

3/ When you arrive, please have your order number and your government issued PHOTO-ID ready as we will need them to release your order.

Need help?

Call us: 416-363-1749

Chat with us online: @downtowncamera or downtowncamera.com

Our general email: info@downtowncamera.com

Our commercial sales email: commercial@downtowncamera.com

Photolab: frontcounter@downtowncamera.com

We are currently open for Curbside pickup EVERYDAY from 11am-5pm

Check back regularly for updates as our hours of operation will change

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

Updated 06/11/20

We are pleased to announce effective immediately; we are open for in-store shopping from 11am to 5pm.
In accordance with local health and governmental guidance, we have taken the following measures:
• Marked queuing spaces outside of our store
• Limited number of customers & associates allowed in stores at once to encourage social distancing
• Social distancing signs and floor decals for traffic flow throughout the store
• Designated sales stations and checkout counters are equipped with acrylic shields to increase the protection of customers and staff.
• Increase cleaning frequency of commonly touched surfaces.
• Hand sanitizers are available throughout the store.

We happily welcome everyone back but please do not forget that we are still all fighting against COVID-19.  We ask that your in-store shopping be a purposeful one.  We encourage local pickup and deliveries to expedite transactions and minimize contact times.  Kindly keep browsing online and call if you have questions before your visit.

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

Updated 05/15/20

Premier Doug Ford announced starting Tuesday, May 19th; non-essential businesses with street facing access, can offer IN-STORE Shopping with a limited number of customers in the store at anyone time to ensure physical distancing.  However, it was also stressed that businesses should continue to encourage curbside pickup or deliveries to help continue the fight against COVID-19.

Due to several factors again, with the priority of keeping our community and staff safe, Downtown Camera is offering IN-STORE Shopping BY APPOINTMENT ONLY from 12pm to 5pm Monday though Friday.

We would ask our customers to be mindful when making an appointment.  We are still all fighting against COVID-19 and ask that your in-store shopping be a purposeful one.

Even though you have made an appointment, please stand in line if there is a line at our doors as we are also allowing customers to drop-off-film and curb-side-pick-up-appointment.  Kindly factor that you maybe in the line for a few minutes but adequate time will be given to serve you.

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

Updated 05/10/20

On May 6th, Premier Doug Ford announced non-essential business with street facing access can offer curbside pick-up as of Monday, May 11th.

Due to several factors, Downtown Camera is only able to offer CURBSIDE PICK-UP BY APPOINTMENT.

Please assist us by following these instructions:

1/ Order through our on-line store and select CURBSIDE PICK-UP BY APPOINTMENT during checkout process. You will receive an order confirmation email asking you to wait for the pick-up email and to prepare for a time slot later in the week.

2/ When your order is ready for pick up (on average up to 2 business days or less), we will send you a "pick-up" email asking for your preferred day and time slot in order to better serve you and to avoid line-ups on the street.

3/ When you arrive, please have your order number and your government issued PHOTO-ID ready as we will need them to release your order.

Our commercial sales team is available by email: commercial@downtowncamera.com

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

Updated 05/04/20

The Ontario government is allowing certain businesses and workplaces to reopen as long as they comply with strict public health measures and operate safely during the COVID-19 outbreak. UNFORTUNATELY, we are NOT on that list. As such, our retail store will be remain closed to the public until further notice.

Please know our online operation remains open and likewise our photo lab is available to process our most popular services.

Our commercial sales team is available by email: commercial@downtowncamera.com

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

Updated 03/31/20

On March 20th, we announced the temporary closure of our store until April 6th. It is clear to us now we would not be able to re-open for that date.  As such, our retail store will be closed to the public until further notice.  

Please know our online operation remains open and likewise our photo lab is available to process our most popular services.

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

Updated 03/20/20

To our dear Downtown Camera Community,

On the evening of March 19th, Toronto’s Medical Officer of Health announced it was “strongly recommended that any non-essential businesses close their doors immediately to stop the spread of COVID-19”.  

In response, we are following through with this recommendation by closing our doors to the public effective Friday March 20th at 2pm.

Our tentative date for re-opening is Monday April 6th, however as this situation is changing hour by hour, please follow us on our social media for up to date news.

Our website is still open 24/7 for online shopping and our friendly staff has offered to stay connected via email at info@downtowncamera.com

We have also made arrangements to still receive film by mail for processing.  We urge you to send your film to us with a tracking service and it will be queued in line for processing ahead of our re-opening!  

Please use this link:

https://assets.website-files.com/5d1bef57df18292a91ebcc88/5dd69a82fd81dd348cf32ece_MASTER-mail-in-form_APRIL-17-2019.pdf

Remember, We are all in this together!
Toronto Be Well, Live Wisely, Be Considerate and Caring.

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