Returns

• Unused/Sealed
• No visible signs of use (such as fingerprints, scratches, or smudges)
• Original box including all packaging material in same condition as given
• Unregistered with Blank warranty card
• Unopened Manuals and Accessories
• All accessories present

Any equipment valued at over $1500 before tax is considered Final Sale, unless it is found to be defective.

Professional items will be considered as used trade-ins and will be valued as such.

All used equipment may be returned for exchange (store credit) within 10 days of purchase
. Products marked as “Clearance” or “Demo” are Final Sale and cannot be returned or exchanged.

Refunds will be provided in the same method it was paid for (PayPal, Credit, Debit, Credit Note) and if refunding in-store by credit or debit card, the original cardholder must be present with the card.
To ensure the integrity of our products, Downtown Camera does not accept refunds/exchanges for the following products:

• All DJI products. If DOA/Service needed, please contact: https://www.dji.com/ca/support
• Professional Equipment price of $1500.00 (retail value)
• Select Professional Equipment below $1500.00 once opened (software, printers, opened scanners, drones, lighting equipment, memory cards)
• All consumable items (film, ink, instant cameras, paper, chemistry, darkroom suppliers, wearable merchandise, batteries, chargers, bulbs)
• Non-stocked special order items
• We reserve the right to make purchase(s) final sale.  It will be noted in writing on receipt

Defective merchandise can be exchanged for the same for the same item or manufacturers’ equivalent replacement in accordance with the manufacturer’s warranty terms and conditions however we recommend you always test your products within 10 days

All returns must be accompanies by the original sales receipt and are subject to inspection and return approval by Downtown Camera Sales Staff and/or Manager.

• If refunding by credit card or debit, the original cardholder must be present with the card.

If your purchase was made online then you have 10 days from the date received to contact Downtown Camera to request a Return Merchandise Authorization (RMA).

• All items returned without a RMA number will be refused and sent back at the customer’s expense.
• Once the RMA is approved, the customer will arrange for shipping in a timely manner at their expense.

Online shoppers also have the option of bring in the item for an in-store return.