Returns

Downtown Camera offers a 10-day exchange or refund on most new and non-consumable products valued under $1500.00 CDN before tax (subject to the rules and policies set forth below). Items must be in same original new condition as received including the manufacturer’s original packaging otherwise returns will be subject to a minimum restocking and/or repacking fee. Downtown Camera reserves the right to refuse a return or  determine what the fees will be and can only do so upon receipt and inspection of the item(s).

Return/Exchange Policy

New Condition is Defined As
  • Unused/Sealed
  • No visible signs of use (such as fingerprints, scratches, or smudges)
  • Original box including all packaging material in same condition as given
  • Unregistered with Blank warranty card
  • Unopened Manuals and Accessories
  • All accessories present
Professional Equipment (Items over $1500)

Any equipment valued at over $1500 before tax is considered Final Sale, unless it is found to be defective.

Professional items will be considered as used trade-ins and will be valued as such.

Used Equipment

All used equipment may be returned for exchange (store credit) within 10 days of purchase
. Products marked as “Clearance” or “Demo” are Final Sale and cannot be returned or exchanged.

Refund Transaction

Refunds will be provided in the same method it was paid for (PayPal, Credit, Debit, Credit Note) and if refunding in-store by credit or debit card, the original cardholder must be present with the card.
To ensure the integrity of our products, Downtown Camera does not accept refunds/exchanges for the following products:

  • All DJI products. If DOA/Service needed, please contact: https://www.dji.com/ca/support
  • Professional Equipment price of $1500.00 (retail value)
  • Select Professional Equipment below $1500.00 once opened (software, printers, opened scanners, drones, lighting equipment, memory cards)
  • All consumable items (film, ink, instant cameras, paper, chemistry, darkroom suppliers, wearable merchandise, batteries, chargers, bulbs)
  • Non-stocked special order items
  • We reserve the right to make purchase(s) final sale.  It will be noted in writing on receipt

Defective merchandise can be exchanged for the same for the same item or manufacturers’ equivalent replacement in accordance with the manufacturer’s warranty terms and conditions however we recommend you always test your products within 10 days

Returns Procedure

In Store Returns

All returns must be accompanies by the original sales receipt and are subject to inspection and return approval by Downtown Camera Sales Staff and/or Manager.

  • If refunding by credit card or debit, the original cardholder must be present with the card.
Online Customers

If your purchase was made online then you have 10 days from the date received to contact Downtown Camera to request a Return Merchandise Authorization (RMA).

  • All items returned without a RMA number will be refused and sent back at the customer’s expense.
  • Once the RMA is approved, the customer will arrange for shipping in a timely manner at their expense.

Online shoppers also have the option of bring in the item for an in-store return.

Shipping POLICy

Downtown Camera uses Canada Post for a flat rate of $20 for ground shipping* or free for orders $150* and over (*certain products do not apply).  However, as of Nov. 15-2024 Canada Post is on strike and any orders requiring shipping will receive a quote with an alternate carrier if there are additional costs.  Should you decline the quote, the order will be held at the store until the strike is over.

Delivery Timeframe

Due to the overwhelming increase of parcels being shipped with other carriers as Canada Post strike continues, you may experience a delay with receiving your order. Buy online and pick up in-store to reduce delays. You may arrange for your own courier options for delivery, please email info@downtowncamera.com.  

For your peace of mind, Downtown Camera provides full insurance coverage for all orders in case of loss or damage during transit.

Shipping Rates
Standard Shipping Rates for Regular-Sized Items:
Canada (Excluding NT, NU, YT):
     Orders over $150: Free
     Orders under $150: $20

NT, NU, YT:
     Orders over $150: $25
     Orders under $150: $35

Note: Shipping rates for oversized or large items may incur additional charges.

International Shipping

When shipping outside of Canada, Downtown Camera is not responsible for any customs duties, brokerage fees, or taxes that may apply upon delivery.

Special Shipping Considerations
Certain items, such as chemicals, photofinishing products, oversized items, and items over 10 lbs (e.g., printers, scanners, backdrops) may require special handling and additional shipping charges.
Orders over $100 cannot be shipped to P.O. boxes, third-party freight companies, or addresses outside of Canada.

Refused Deliveries
If a package is refused or unclaimed, the customer may be charged for return shipping, unless the refusal is due to damage during transit.